Delivering high-quality leads, appointments, sales and research since 1990

Complaint handling

Complaint handling

The value of human empathy & rapport
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In-house versus outsourced

In-house versus outsourced

Unlocking the true value of telemarketing
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Delivering high-quality leads, appointments, sales and research since 1990

Our full range of telephone services

Data Services

Flexible Data Services

Data Cleansing
Data Cleansing
Clean, up-to-date data delivers better quality leads and boosts sales
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Data Enrichment
Data Enrichment
Data enrichment helps you better connect with your target audience and delivers actionable insights, improved conversion
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Email Opt-ins: GDPR
Email Opt-ins: GDPR
Do you have a clean, compliant, opted-in database?
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Pre Sales Research

Drive your sales strategy with telephone interviewing

Pre Sales Research
Pre Sales Research
Arm your sales and marketing teams with clear customer intelligence and actionable insight.
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Telemarketing

Telemarketing that’s personal, agile, smart and insightful.

Lead Generation
Lead Generation
A steady stream of qualified buyers
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Call Handling
Call Handling
We can provide your customers with an expert, personalised service - making every interaction count
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Appointment Setting
Appointment Setting
Successful appointment setting requires meaningful human interaction with senior decision makers
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Lead Management
Lead Management
Improve lead flow and quality - turn inbound leads into sales
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Event Marketing
Event Marketing
Engage high value attendees and drive registrations
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Lead Qualification / Nurture
Lead Qualification / Nurture
Move leads through the funnel more strategically with our expert lead qualification and lead nurturing services
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Sales

High-performance Telesales

Telesales / Inside Sales
Telesales / Inside Sales
Flexible, high performance transactional telesales and complex inside sales services.
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Account Based Marketing
Account Based Marketing
Increase profitability, reverse churn and increase customer lifetime value.
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Post Sales Research

Strengthen customer relationships

Welcome Calls
Welcome Calls
A welcome call is an opportunity to reach out to new customers and reduce customer churn, as part of an effective customer management strategy.
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Customer Satisfaction
Customer Satisfaction
Gain a more nuanced view of your customers’ experiences through phone-based surveys.
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Treating Customers Fairly / Compliance
Treating Customers Fairly / Compliance
An FCA authorised and regulated business, our expert team can help you meet your TCF compliance needs.
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Service
Multilingual services using native language speakers from our Brighton Offices
Multilingual services using native language speakers from our Brighton Offices
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Service
Telesales / Inside Sales
Telesales / Inside Sales
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Article
What does the new FCA Consumer Duty mean for your business?
What does the new FCA Consumer Duty mean for your business?
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Customer Success Story
Outsourced lead generation achieves 118% of target, freeing up in-house sales resource for Edge Computers
Outsourced lead generation achieves 118% of target, freeing up in-house sales resource for Edge Computers
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Resource
How To Grow Your Most Profitable Customers
How To Grow Your Most Profitable Customers
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News
Highest YoY increase for real Living Wage - proud to be one of 874 employers in Brighton & Hove making this voluntary commitment
Highest YoY increase for real Living Wage - proud to be one of 874 employers in Brighton & Hove making this voluntary commitment
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Customer Success Story
Telemarketing pilot to re-activate dormant customer base proves value of telemarketing channel for Office Supermarket.
Telemarketing pilot to re-activate dormant customer base proves value of telemarketing channel for Office Supermarket.
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Why choose The Telemarketing Company?

0 Sales, Leads and Appointments per Quarter
0 Research and Customer Satisfaction Surveys per Quarter
0 Languages spoken
0 Customer Testimonials
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10 steps to selecting the right outsource partner
Article

10 steps to selecting the right outsource partner

Outsourcing can be a very scary step, but the right potential partner should guide you gently through the process. We explore key points for consideration when selecting an outsource partner.
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