Respond Group case study | Testimonials

"I was able to offer The Telemarketing Company very little ongoing support and I was impressed both with the way they took responsibility and with the results achieved..." Marketing Communications Manager at Respond

The Client

Established in 1991, Respond is recognised as the leading provider of enterprise class complaints and feedback software.

Respond is an enterprise class complaints and feedback management system. The Respond solution is a suite of products offering a variety of functionality. Clients can purchase the modules of the suite that meet their business requirements best.

The Results

The Marketing Communications Manager at Respond had this to say about The Telemarketing Company:

"The Telemarketing Company worked rapidly to set up an effective campaign at short notice. The requirement was to target three different sets of data and ensure that sufficient effort was spent on each to fully determine their potential and then to prioritise calling into the most responsive set. Circumstances dictated that I was able to offer The Telemarketing Company very little ongoing support and I was impressed both with the way they took responsibility and with the results achieved.

For this campaign, which was co-operatively funded by Respond and Microsoft, our choice of agency was constrained to the one previously selected by Microsoft ie TTMC. We are currently commencing a new campaign without Microsoft support and I have chosen to use TTMC again rather than go back to other agencies I have used in the past."

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