Good telemarketing is fundamentally about the right agents, the right data and the right approach. However, the best technology, used properly, provides the flexibility and management intelligence to continually develop and optimise campaigns.
We offer 200 computerised workstations in a robust and flexible Microsoft based infrastructure. For compliance, quality control and training purposes we digitally record and archive every call we make.
We use a best of breed Avaya Communications Manager VoIP system and Witness call recording system. This is integrated with "Carbon", our SQL and .NET based in-house developed system which provides our ERP, Dialling, Reporting and Campaign Management.
We can satisfy the most complex technical requirements with our in house team of trained and Microsoft certified developers on site; anything from automated database synchronisation to completely bespoke application development. More importantly, we get the basics right, delivering data, reports and results on time and to your specification.
All servers and key equipment is securely housed and protected by multiple redundancy, "failover" systems, comprehensive UPS, humidity and temperature monitoring and security. All client data is securely held and managed, in line with industry best practice.