 Successful unscripted telemarketing depends on credible, trained and motivated agents. Productive conversations with senior decision makers require a level of maturity and ability that is hard to find and develop. Our approach has always been to recruit, train and retain the best telemarketing agents available and the results speak for themselves.
All of our agents receive both structured training and ongoing coaching. What's more, at our level of service offering the "mass production" model employed by many generalist agencies just won't work. Agents at The Telemarketing Company really do get to use and develop their listening and persuasive skills, which is one of the reasons that the average age of our agents is in the mid-thirties. Critically, all of our telemarketers are fully salaried; if you want to unleash a team of commission hungry students on your prospective clients, we are not the right agency for you.
Our account managers are experienced marketers and are dedicated to no more than 8 to 10 staff and just a few clients. Every campaign or project we run benefits from the same level of expertise and proactive management, spotting opportunities, feeding back market intelligence and getting the most out of every call we make.
We have held Investors in People accreditation since 2001 and were reaccredited in December 2004. We are also developing a specific Telemarketing NVQ - an industry first. See our "News" page for further updates.
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