06 December 2016 Category: News
Phone-based survey achieves response rate of 73% and provides valuable insight into key service areas for Bruntwood
Our latest customer testimonial for Bruntwood Estates highlights the increased response rate achieved and the additional levels of customer insight captured by a phone-based Net Promoter Score (NPS) survey. TTMC research was engaged to survey Bruntwood’s customer base to measure customer engagement and loyalty via an NPS survey that had been carried out previously via email.
The client was particularly impressed with the team and have confirmed they will repeat the exercise next year.
“The team was really flexible to our needs and we were given daily feedback on detractors to enable us to respond quickly to issues. We will be using them again next year."
Head of Customer Experience, Bruntwood