21 January 2015 Category: News

Turnover grows by 33% in 2014, reflecting a healthy performance from both Telemarketing and Research Divisions

The Telemarketing Company is pleased to look back on a successful 2014, with strong growth in turnover across both divisions of our business. Overall growth was 33%, with 35% driven by demand generation services, and 30% through expansion of work within TTMC Research, our specialist CATI research division, and MRS Company Partner.

Results were strong across the board but with particular success in the finance sector where ongoing projects with customers such as American Express and Investec fed growth in repeat business, combined with a sharp increase in new business from customers such as Allianz Global Assistance. In addition to steady growth from established sectors, a number of new clients and projects brought significant growth in newer sectors for the company, including a major new project with one of the ‘big six’ providers within Energy & Utilities.

In 2014 we continued to build on our extensive list of accreditations, gaining ISO 9001 accreditations in May and re-accreditation to the Interviewer Quality Control Scheme for TTMC Research in October 2014. Niall Habba, Managing Director of The Telemarketing Company, commented:

“It is really pleasing to see both existing and new customers across a range of sectors benefit from our company-wide commitment to best in class voice services. We are passionate about providing the best quality of service and at every opportunity reinforce our internal quality standards with externally-recognised industry accreditations. We will continue to strengthen that commitment in 2015”.

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