An industry leading team
Successful telemarketing, telesales and market research depend on credible, trained and motivated agents. Productive conversations with senior decision makers require a level of maturity and ability that is hard to find and develop.
With 150 agents, our calling team is unlike any you will have seen. The average age in our Telemarketing Division is 36 years and average tenure 31 months, and in our Research Division 26 years and 25 months respectively (as of July 2015).
We are an accredited training centre for both the ISMM Telesales award and the MRS AITS and IQCS awards. All agents receive a structured training and coaching program leading to externally audited awards under these industry best practice schemes, as appropriate to their roles.
At our level of service offering the "mass production" model employed by many generalist agencies just won't work. Agents at The Telemarketing Company really do get to develop their skills to nationally recognised standards, which is one of the reasons that the average age of our agents is much higher than most of our competition.
Critically, all of our agents receive a solid salary. They are motivated by regular reviews, career progression and carefully calibrated bonus and incentive schemes that reward quality of delivery; if you want to unleash a team of commission hungry students on your prospective clients, we are not the right agency for you.
Our Research, Telemarketing and Telesales Account Managers are experienced in their respective fields and are dedicated to no more than 8 to 10 staff and just a few clients. Every campaign or project we run benefits from the same level of expertise and proactive management, spotting opportunities, feeding back market intelligence and getting the most out of every call we make.
We have held Investors in People accreditation since 2001 and were reaccredited in December 2004, July 2009 and August 2012.